ubd11 Privacy Policy — Your Data, Your Rights

Last updated: January 2026

1. Introduction

ubd11 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every person who accesses or uses the ubd11.app website, including all Players, visitors and registered account holders. This Privacy Policy describes how ubd11 collects, processes, stores, and protects personal data in connection with your use of the Platform. It also explains the rights available to you in relation to your personal data and how to exercise them.

By registering an account on ubd11 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the Platform. This Privacy Policy should be read alongside the ubd11 Terms and Conditions, which govern your use of the Platform more broadly.

2. Information We Collect

ubd11 collects personal data from you directly (information you provide when registering or using the Platform) and automatically (information collected through your use of the Platform, including through cookies and similar tracking technologies). The categories of personal data we collect include:

• Registration data: your mobile number, full name, date of birth, and any other information you provide when creating your ubd11 account. This data is used to verify your identity and maintain your account.
• KYC verification data: government-issued identification documents (such as NID, passport or driving licence), proof of address, and proof of payment method ownership submitted as part of the KYC process.
• Financial transaction data: records of all deposits, withdrawals, bonuses, and wagering activity associated with your account, including the payment methods used (bKash, Nagad, Rocket, Upay, bank transfer) and the amounts transacted.
• Technical and usage data: your IP address, device type and model, operating system, browser type and version, screen resolution, session duration, pages viewed, betting activity, game history, and click-path data collected automatically during your use of the Platform.
• Communications data: records of support tickets, chat interactions, emails and other communications you have with the ubd11 customer support team, which are retained for quality assurance, dispute resolution and training purposes.
• Responsible gaming data: any deposit limits, self-exclusion requests, session limit settings or other responsible gaming preferences you set on your account, which are retained to ensure compliance with your instructions.

ubd11 does not collect special category data (such as health information, biometric data, or political opinions) unless it is directly relevant to a responsible gaming assessment or a legal compliance requirement. Where such data is collected, it is done only with your explicit consent and handled with additional safeguards.

3. How We Use Your Information

ubd11 uses the personal data it collects for specific, lawful purposes only. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected. The primary purposes for which ubd11 processes personal data are:

• Account management: to create and manage your ubd11 account, verify your identity, process your registration, and maintain accurate account records including your balance, transaction history and bonus entitlements.
• Transaction processing: to process deposits, withdrawals and any other financial transactions on your account, including communicating with payment processors such as bKash, Nagad and Rocket to execute your instructions.
• Legal and regulatory compliance: to fulfil ubd11's obligations under applicable law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, age verification requirements, and cooperation with law enforcement and regulatory authorities where required.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Communications with the support team may be recorded and retained as described in this Privacy Policy.
• Fraud prevention and security: to detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct, including through automated monitoring systems that analyse patterns in account activity and transactions.
• Platform improvement: to analyse aggregated and anonymised usage data for the purpose of improving the Platform's features, performance, game selection, and user experience. This analysis does not identify individual users and is conducted at an aggregate level only.

4. Legal Basis for Processing

ubd11 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which ubd11 relies include:

• Contractual necessity: processing that is necessary to fulfil our contractual obligations to you as a registered Player — for example, processing your deposits and withdrawals, maintaining your account, and settling your bets.
• Legal obligation: processing that is necessary to comply with applicable law — for example, KYC and AML obligations, age verification requirements, and responding to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing that is in ubd11's legitimate interests, where those interests are not overridden by your data protection rights — for example, fraud detection, platform security, and improving the user experience based on aggregated usage analytics.
• Consent: where ubd11 asks for and receives your explicit consent before processing certain types of personal data — for example, for the use of non-essential cookies or for direct marketing communications. You may withdraw your consent at any time by contacting ubd11 support.

5. Sharing Your Information

ubd11 does not sell, rent or trade personal data to third parties for their own commercial use. ubd11 may share personal data with the following categories of third party only where it is necessary to do so:

• Payment service providers: ubd11 shares necessary financial data with payment processors (including bKash, Nagad, Rocket, Upay and banking partners) solely to execute your deposit and withdrawal instructions. These providers process data only as directed by ubd11 and are contractually bound to maintain data security standards.
• Game providers: ubd11 may share a Player's account identifier and session data with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and Microgaming) to facilitate gameplay and record game results. Game providers do not receive full personal profiles and are contractually restricted from using shared data for any purpose other than facilitating gameplay.
• Regulatory and law enforcement authorities: ubd11 may be required by applicable law to disclose personal data to regulatory authorities, financial intelligence units, or law enforcement agencies. ubd11 will comply with such requests where they are lawful and will disclose only the minimum data necessary to comply.
• Technical service providers: ubd11 may share limited technical data with IT service providers, hosting infrastructure providers, security monitoring services, and analytics providers who support the operation of the Platform. All such providers act as data processors under ubd11's instructions and are bound by appropriate data processing agreements.

6. Payment Data and Financial Information

ubd11 processes financial transaction data — including deposit amounts, withdrawal requests, payment method identifiers (such as the registered mobile number associated with a bKash or Nagad wallet), and transaction timestamps — as a necessary part of operating the Platform and fulfilling its contractual obligations to Players. All financial data is processed in BDT and stored securely using encryption at rest and in transit.

ubd11 does not store full card numbers, card verification values (CVV), or full bank account details on its own servers. Where bank transfers are used, only the account name and masked account number are retained for reconciliation purposes. Payment processor credentials are handled exclusively by the relevant payment service provider and are not accessible to ubd11 staff.

7. Cookies and Tracking Technologies

ubd11 uses cookies and similar tracking technologies to operate the Platform, maintain session state, prevent fraud, and improve user experience. The types of cookies used on ubd11 include:

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as account login, session management, and security token validation. These cookies cannot be disabled without breaking the Platform's functionality.
• Analytics cookies: these collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently and how long Players spend on each section. This data is used in aggregate form only and cannot be used to identify individual users.
• Fraud prevention cookies: these help ubd11 identify suspicious patterns in browsing and account activity — for example, detecting multiple accounts originating from the same device or IP address, or identifying automated bot traffic.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair the Platform's functionality and your ability to log in and place bets. ubd11 does not use third-party advertising cookies or behavioural targeting cookies.

8. Data Security

ubd11 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive personal data at rest, access controls that restrict internal access to personal data on a strict need-to-know basis, and regular security audits and vulnerability assessments.

Despite these measures, no online platform can guarantee absolute security. ubd11 cannot guarantee the security of data transmitted over the internet or stored on third-party infrastructure beyond our control. In the event of a data security incident that affects your personal data, ubd11 will take prompt action to contain the incident, assess the risk, and notify affected Players where required.

9. Data Retention

ubd11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and KYC records: retained for a minimum of five (5) years from the date of account closure, as required by anti-money laundering regulations. Where a legal dispute or investigation is ongoing, data may be retained for longer.
• Financial transaction records: retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements under applicable law.
• Support communications: retained for up to two (2) years from the date of the last interaction, for quality assurance, dispute resolution and training purposes, after which they are securely deleted unless retention is required for an ongoing investigation or legal proceeding.

10. Your Data Protection Rights

As a user of the ubd11 platform, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the ubd11 support team through the official ubd11.app website. ubd11 will respond to all valid data rights requests within a reasonable time frame. In some cases, ubd11 may need to verify your identity before processing a data rights request.

• Right of access: you have the right to request a copy of the personal data ubd11 holds about you, together with information about how it is processed.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to ubd11's legal obligations to retain certain data.
• Right to restriction of processing: you have the right to request that ubd11 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is being investigated.
• Right to data portability: where ubd11 processes your data based on your consent or on the basis of a contract, you have the right to receive a copy of that data in a structured, commonly used and machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where ubd11 relies on legitimate interests as the legal basis, including objecting to any direct marketing communications.

Please note that exercising some of these rights may affect your ability to use certain features of the Platform. For example, requesting erasure of your account data will result in account closure. ubd11 will explain any such impact when you make a data rights request.

11. Children's Privacy and the 21+ Rule

ubd11 is strictly for adults aged 21 and above. The Platform does not knowingly collect, process or retain personal data from any person under the age of 21. Age verification is a mandatory part of the account registration and KYC process, and ubd11 takes all reasonable steps to prevent underage access to the Platform.

If ubd11 discovers or has reasonable grounds to believe that a user is under the age of 21, the account will be immediately suspended, any funds credited to the account may be withheld pending investigation, and all personal data associated with the account will be deleted or anonymised as soon as is practicable following the investigation. If you believe a minor has created an account on ubd11, please contact support immediately.

12. Third-Party Links

The ubd11 Platform may contain references to third-party services, game providers, or payment processors. ubd11 does not control the privacy practices of these third parties and is not responsible for their privacy policies or data handling practices. Players who interact with third-party services do so at their own risk, and we encourage you to review the privacy policy of any third-party service before submitting personal data to it. ubd11's Privacy Policy applies only to data collected and processed directly by ubd11.

13. Changes to This Privacy Policy

ubd11 reserves the right to update or revise this Privacy Policy at any time. Where a material change is made to the way in which ubd11 processes personal data, ubd11 will take reasonable steps to bring the change to the attention of registered Players — which may include a notice on the Platform or a direct communication to registered contact details. The date of the most recent update is shown at the top of this page.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised Privacy Policy, you should stop using the Platform and contact ubd11 support to close your account and request deletion of your personal data.

14. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a privacy concern, please contact the ubd11 data support team through the official ubd11.app website. We are available 24 hours a day, 7 days a week and will acknowledge your request promptly.

Official support email: [email protected]