Responsible Gaming at ubd11 — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

At ubd11, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining activity enjoyed within personal boundaries, and we are committed to providing every player in Bangladesh with the tools and information needed to keep it that way. Our platform incorporates a range of player protection features that are available at no cost and can be activated at any time through the ubd11 customer support team.

Gambling on ubd11 — whether cricket betting, live casino games, slots, or fishing games — is intended purely as a form of entertainment. It is not a way to make money, solve financial problems, or recover previous losses. If gambling ever stops feeling like fun, that is a signal worth taking seriously. ubd11's responsible gaming resources are here to help you recognise that moment and take action before it becomes a problem.

2. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious. The following behaviours may indicate that gambling is having a negative impact on your life or the life of someone you care about:

• Spending more money on gambling than you originally planned or can comfortably afford, and feeling unable to stop even when you want to.
• Borrowing money from family members, friends, or financial institutions to fund gambling activity, or selling personal belongings to obtain gambling funds.
• Feeling anxious, irritable or restless when not gambling, or using gambling as a way to escape from personal problems, stress, depression or loneliness.
• Lying to family members, friends or colleagues about the amount of time or money you spend on gambling, or concealing gambling activity from people close to you.
• Chasing losses — continuing to gamble with the intention of winning back money that has already been lost, leading to escalating bet sizes and deeper financial exposure.
• Neglecting work, studies, family responsibilities, or personal health as a result of time or money spent on gambling.
• Needing to gamble with larger and larger amounts of money in order to feel the same level of excitement, interest or satisfaction as before.

If you recognise more than one of these signs in yourself or in someone close to you, we strongly encourage you to use the self-management tools available on ubd11 and to speak with a trusted person or professional support service. Acting early makes a significant difference.

3. Self-Management Tools on ubd11

ubd11 provides a suite of responsible gaming tools that every registered player can access at no cost. These tools are designed to help you maintain control over your gambling activity, set personal boundaries, and take a break from the platform when needed. To activate any of these tools, contact the ubd11 support team through the official website.

4. Deposit Limits — How They Work

Deposit limits are one of the most effective tools for staying within a pre-agreed gambling budget. On ubd11, you can request a daily, weekly or monthly limit on the total amount you deposit into your account in BDT, regardless of which payment method you use — bKash, Nagad, Rocket or bank transfer. Once a limit is set, it takes effect immediately and cannot be exceeded during the active limit period.

If you later decide you want to increase a deposit limit, ubd11 applies a mandatory cooling-off period before the higher limit becomes active. This intentional delay gives players time to reflect on their decision, in line with responsible gaming best practice. Decreasing a deposit limit, however, takes effect immediately and cannot be reversed for the duration of the limit period.

5. Self-Exclusion — How to Request It

Self-exclusion is a formal commitment between you and ubd11 to suspend access to your account for a defined period. It is designed for players who feel that gambling has become a problem and who want a firm barrier between themselves and the platform. Unlike a cooling-off period, self-exclusion cannot be reversed before the chosen exclusion period expires — this is intentional and is a feature, not a limitation.

Self-exclusion periods available on ubd11 are: 30 days, 60 days, 90 days, 180 days, 1 year, and permanent (indefinite) exclusion. During any self-exclusion period, you will not be able to log in, deposit funds, or place bets on the Platform. Any remaining real-money balance in your account at the time of self-exclusion will be returned to you via your registered payment method upon request.

1. 1
   Contact SupportReach out to the ubd11 support team via the official ubd11.app website. Our team is available 24/7.
2. 2
   State Your RequestTell the support agent you want to request self-exclusion and specify your preferred exclusion period (e.g. 30 days, 6 months, or permanent).
3. 3
   Confirm Your IdentityThe support agent will verify your identity against your registered account details to ensure the self-exclusion is applied to the correct account.
4. 4
   Exclusion ConfirmedOnce confirmed, your account will be suspended immediately. You will receive a confirmation, and the exclusion cannot be reversed before the chosen period ends.

6. Time-Out Feature

A time-out is a short-term voluntary break from the ubd11 platform. Unlike self-exclusion, a time-out is suitable for players who want to pause activity briefly — perhaps after a losing session, during a stressful period, or simply to reassess their gambling habits — without committing to a long-term exclusion.

Time-out periods on ubd11 are available in durations of 24 hours, 48 hours, or 7 days. During the time-out period, you will be unable to log in or place bets. Your account data, balance, and history are preserved and will be fully accessible once the time-out expires. Contact ubd11 support to activate a time-out at any time.

7. Protecting Young People

ubd11 strictly prohibits access by anyone under the age of 21. Age verification is a mandatory step in the account registration process, and accounts cannot be fully activated until age has been confirmed through the KYC process. ubd11 takes all reasonable technical and procedural measures to prevent underage access to the platform.

If you share a device with younger household members, we strongly recommend using device-level parental control software to restrict access to online gambling websites. If you believe a person under 21 has accessed or opened a ubd11 account, please contact our support team immediately so that the account can be reviewed and suspended without delay.

8. Tips for Safer Play

Even for players who are not experiencing problem gambling, building healthy habits from the start is always the best approach. Here are some straightforward tips for keeping your ubd11 experience enjoyable and within healthy limits:

• Set a fixed gambling budget before you start each session and treat it as the maximum you are willing to spend — not a target to reach. When the budget is gone, the session ends.
• Never gamble when you are under the influence of alcohol, under significant emotional stress, or when you are feeling depressed or anxious. Decision-making quality drops sharply in these states.
• Take regular breaks during longer sessions. Step away from the screen every 30-45 minutes, even briefly. This simple habit prevents the tunnel-vision effect that leads to impulsive decisions.
• Treat gambling winnings as a bonus, not as income. Never factor potential winnings into your financial plans, household budget, or bill payments. Winnings are uncertain; your budget should not depend on them.
• Do not try to win back money you have already lost in a session. Chasing losses is one of the most common triggers for escalating gambling spend. Accept the loss, end the session, and return another day.
• Balance gambling with other activities and social connections. If gambling is becoming the primary way you spend leisure time or connect with others, that imbalance is worth addressing proactively.

9. Getting Help — You Are Not Alone

If gambling is negatively affecting your finances, relationships, mental health, or daily life, seeking help is the right and courageous choice. Problem gambling is a recognised condition — it is not a personal failure or a sign of weakness. With the right support, recovery is possible and many people successfully regain control of their gambling.

Remember: reaching out to the ubd11 support team is always free, always confidential, and always the right move if gambling is causing you concern. There is no judgment — only practical help, delivered promptly.